Thank you for visiting SpeedOn5.com! By choosing SpeedOn5.com as your preferred ‘one stop shop’ for all your biking needs, you have taken the fist real step in the exciting world of cycling and sports. We bring together some of the world’s top brands from the world of cycling, under one roof.
SpeedOn5.com intends to respond all queries our customers might hold, whether it is about product specifications, delivery method or anything else in the process. We want all our customers to be informed as much as possible at all times, therefore in order to simplify the process, we have come up with FAQs (frequently asked questions) as a quick reference point.
Forgot my password:
If you have forgotten your password or username, we would recommend any one to either click on the ‘Forgot Password’ button, in order to create a new password. Note: There will be some security questions to get through, for identification purposes.
Alternatively, customers can opt for creating a completely new account. Note: You might loose some/all of your history in case you have purchased item(s) from SpeedOn5.com
Discount voucher code issues:
SpeedOn5.com issues and declares various discount voucher codes. These discount voucher codes can be used during the checkouts, whilst placing your order on SpeedOn5.com. All discount voucher codes and promotional codes are non-transferable and cannot be converted into cash. All promotional offers & sales codes are strictly for online use only to compliment buyer’s purchase process.
Please be advised that the discount voucher codes comes with a validity date and are often promotion or season sale based. To find out more, we would recommend anyone to either following us on any of our social media channels or sign up to our newsletters.
How do I change my delivery address?
Changing your delivery address is a common request. As long as we have received this request in time (i.e. straight after receiving the order), our dedicated customer service staff might be able to made adjustment to your order in order to deliver the goods at the correct delivery address.
In many a cases, where the item/order has left our premises (most likely on the same or the next day of the order receipt), SpeedOn5.com will be unable to help since the delivery of the order will now be taken care by our designated third party carrier company.
My credit card registration address does not match my delivery address:
If your card registration address does not match the address on delivery, SpeedOn5.com will still be able to deliver your order to the defined delivery address with out any issues. So long your credit card registry address matches your billing address, SpeedOn5.com can accept a different delivery address and will be able to make goods deliveries successfully with the help of our designated third party carrier company.
My card registration address does not match my billing address:
SpeedOn5.com ensures and offers a secure payment transaction environment, both for us as a company and for all our buyers. We must ensure that your card registry address is the same as the stated billing address. SpeedOn5.com along with our payment processing partner will be unable to ship out any goods in case the billing address is different from your registered card/bank address.
NOTE: If for any reason, an incorrect shipping address is quoted by the customer during the purchase of any product(s) on SpeedOn5.com, we shall not be accounted for the failure of delivery. In such cases where the delivery attempt(s) have failed and the item is returned back into SpeedOn5.com’s warehouse, the shipping cost charges will still apply against your order.
Newsletter privacy and opt out information:
You may choose to sign up for our newsletters for free (no obligation sign up), that will help you received a wealth of useful offers, promotions, sales, discount voucher code information, tips on health based knowledge resource. Once registered, you may also choose to ‘opt out’ from the newsletter subscription anytime. You will be unsubscribed from our list from immediate effect and will go off our marketing list.
NOTE: With signing up for our newsletters, you are authorising SpeedOn5.com to use your email address for the very purpose of sending you newsletter.
How to submit a feedback?
Submitting a feedback is simple and quick. Every product page on SpeedOn5.com comes with a ‘Submit Feedback’ text box which in titles you to put down a review, if you have already bought and used the product from SpeedOn5.com. However, our staff holds the right publish the feedback/testimonial left on our website.